Port Douglas

Check-in Time: 4pm  

 Check-out Time: 12noon 

Reception Hours: Open 24 hours, 7 days a week 

Pool Hours: 7am – 9pm 

Free Car Parking: Based on ‘First Come, First Served’ basis with on street overflow parking available (open-air). Larger vehicles (caravans, trailers) can only be accommodated via on street parking.

Club Wyndham Port Douglas can assist in booking a shuttle service from Cairns Airport. 

June Reservations – Ironman Event: Each year, Cairns/Port Douglas hosts an annual Iron Man Event on the 2nd Sunday of June. This involves road closures which will significantly affect travelling times to and from the airport between 5.00am and 6.30pm. If arriving or departing on this day, please contact your transport operator for further details on collection and travel times. Please visit the Cairns Ironman website for more information.

Ironman Event: On the 2nd Sunday of June each year, Cairns hosts the Annual Iron Man Event. This involves road closures which will significantly affect travelling times to and from the airport. Please visit the Cairns Ironman website for more information. 

Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. 

Pet policy: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties.  Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.

Chrome Cast: Stream your favourite subscription content eg. Netflix, Disney+, Amazon Prime, Stand etc. 

Grocery Service: Click here to find out more. 

Transfer options: 

• SR Transport offers a non-stop, direct service meeting flights. 
• SR Coaches provides complimentary baby seats & booster seats for guests travelling with infants.  Please mention at time of booking. 0-18 months will have rear facing baby seats.  18 months and above will have forward facing baby seats.  5 years and above will have a booster seat. 
• The SR driver will meet you at the baggage carousel number 3 for all domestic flights, with your name on a board. 

• Excellence Coaches offers a non-stop, direct service meeting flights daily on an hourly schedule.  Excellence Coaches also offers discounted return fares when arrival & departures transfers are booked together. 
• Excellence staff will meet you at the luggage carousel with a sign when you arrive at the airport. 
• After Hours Transfers for Early Arrivals and/or Late Departures 
• Majority of the transfer companies operate buses regularly between 6AM – 5PM.  With any flights requiring a bus between 5PM – 5AM, it may incur additional charges as they will be classified as private transfers. Please ask reception staff for more information if your flight requires after hours transfers. 
• To make a transfer reservation we require the following information:

1. The name and confirmation number for your Ramada Reservation 
2. Flight number 
3. Arrival /Departure time 
4. Number of people travelling 
5. Ages of the Children travelling (if applicable) 
6. Contact number
7. Preferred company 

• To make a booking with either of these services, please confirm by email to reception.portdouglas@wyn.com with the above information which also acknowledges the service providers cancellation conditions and room charge approval. 
• The transfer charge is applied directly onto your room account. These companies have strict cancellation policies & any transfers cancelled within 72 hours of travel may incur 100% cancellation fees. 
• Please note there may be a delay between your flight arrival & your shuttle departure time. No refunds will be given if you choose an alternative form of transportation at the airport. 
• All bookings are made on your behalf.  Bookings and travel terms are between the guest travelling and the transport operator. Any discrepancies or refunds must be dealt directly with the transport operator and the resort cannot be held liable or responsible.