Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
VIC COVID INFORMATION: Please visit: https://www.coronavirus.vic.gov.au/ to familiarise yourself with the VIC health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.
CRITICAL INFORMATION – MUST READ: All owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
CLUB WYNDHAM MELBOURNE ROOM UPGRADE JUNE 2022: All the club room’s will be undergoing a soft refurbishment, the work will take place in two stages and to be finalise by mid-year 2023.
**In line with maintaining our club resorts to a high standard, it has become necessary to complete some internal painting work within the corridors of our Melbourne property.
These works will be taking place on: Monday – Friday 8am – 5pm from 17 October – 28 November 2022
Parking: Wyndham Hotel Melbourne offers guest parking at “First Parking” located at 558 Little Bourke St (Off Crombie Lane). The parking is a two-minute walk from the hotel. (Please note the height restriction: 2m)
Luggage drop off: Contact the Wyndham Hotel Reception on +61 3 8692 8900 when approaching the hotel and our porter will meet you out the front of the hotel to collect your luggage. Hotel guest may park in the 10-minute drop off zone – two parking bays directly in front of the hotel entrance.
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
Grocery Service: available at selected resorts, click here to find out more.
Free Activities to Owners:
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.